Legal & Policies

1. About Our Services

We provide independent China travel information, itinerary planning support, travel preparation resources, and personalised travel consultation services for international travellers.

Our core service is consultation-based. We help travellers understand destination options, itinerary structures, travel preparation, local transport considerations, payment methods, cultural context, and practical information for travelling in China.

You are responsible for ensuring that your travel details, documents, visa status, entry requirements, health requirements, insurance, transportation, accommodation, and other travel arrangements are accurate and valid. Our consultation does not guarantee any specific travel outcome.

2. Consultation and Travel Planning Support

Our consultation services may include:

• personalised China travel preparation guidance;
• itinerary planning support;
• itinerary review and feedback;
• destination information;
• payment and travel app preparation advice;
• cultural and practical travel tips;
• written planning notes or supporting travel resources.

3. Supporting Materials

You may use materials we provide for your own personal travel planning only. You may not resell, redistribute, upload, copy, publish, share, or commercially exploit them without our written permission.

4. Accuracy of Information

We aim to provide useful and up-to-date travel information. However, travel-related information may change at any time, including prices, opening hours, visa rules, entry requirements, transport schedules, payment rules, safety conditions, local regulations, and availability of services.

We do not guarantee that all information on the Website, in our consultation, or in our supporting materials is complete, accurate, current, or suitable for your specific circumstances.

You should always verify important information with official sources, government websites, embassies, consulates, airlines, hotels, transport companies, attractions, or relevant service providers before making travel decisions.

5. Third-Party Links

Our Website may contain links to third-party websites, booking platforms, apps, products, or travel service providers, including affiliate links described in our Affiliate Disclosure.

We do not own, control, or operate third-party websites or services. Any purchase, booking, refund, cancellation, customer service request, dispute, or claim related to a third-party product or service is strictly between you and the third-party provider.

6. Payments

Payments for our consultation, digital products, and travel planning support services may be processed by third-party secure checkout providers. These providers may handle payment, tax calculation, receipts, and digital file delivery.

By making a payment, you agree to the payment provider’s own terms and policies.

Prices may be displayed in different currencies depending on the platform, payment method, or customer location. We reserve the right to change prices at any time.

7. Refunds and Cancellations

Refunds and cancellations are governed by our Refund Policy, which forms part of these Terms & Conditions. Please review the Refund Policy before purchasing our services.

8. Intellectual Property

All content on this Website and in our supporting materials, including text, guides, planning notes, itineraries, images, graphics, templates, layouts, branding, and downloadable materials, is owned by us or used with permission, unless otherwise stated.

When you purchase our services or receive our supporting materials, you receive a limited, personal, non-exclusive, non-transferable licence to use them for your own personal travel planning purposes only.

You may not:

• resell, redistribute, upload, share, or publish our materials;
• copy, reproduce, modify, translate, or create derivative works from our content for commercial purposes;
• use our content to create competing products or services;
• remove copyright notices or branding from our materials.

Unauthorised use of our content may result in legal action.

9. User Responsibilities

By using this Website or purchasing our services, you agree that you will:

• provide accurate information when requesting consultation or travel planning support;
• use our Website, consultation, and supporting materials only for lawful purposes;
• not copy, resell, distribute, or misuse our content;
• independently verify important travel information before making decisions;
• take responsibility for your own travel arrangements, safety, legal compliance, documents, bookings, and personal decisions.

10. No Warranties

Our Website, content, consultation services, and supporting materials are provided on an “as is” and “as available” basis.

We do not make any warranties or guarantees that:

• the Website will always be available or error-free;
• the information will always be complete, accurate, or up to date;
• our consultation will result in a specific travel outcome;
• third-party products or services will meet your expectations;
• your travel experience will be problem-free.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of this Website, our consultation services, our supporting materials, or third-party links.

This includes, but is not limited to, losses related to travel disruption, denied entry, visa issues, booking problems, missed transport, cancellations, accidents, injury, loss of property, financial loss, or reliance on information provided on the Website or through our consultation services.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are posted means you accept the revised terms.

1. Our Service Type

Our services are consultation and travel planning support services.

Depending on the service purchased, we may provide:

• one-to-one travel consultation;
• personalised itinerary planning support;
• itinerary review and feedback;
• written travel planning notes;
• customised PDF planning documents;
• travel preparation checklists;
• destination summaries;
• other supporting reference materials.

2. One-to-One Consultation Services

For scheduled one-to-one consultation services, you may request to cancel or reschedule at least 24 hours before the scheduled time.

Refunds may be considered if:

• we are unable to provide the scheduled consultation;
• the consultation was cancelled by us and no suitable rescheduling option is available;
• you were charged more than once for the same service by mistake.

Refunds will generally not be provided if:

• the consultation has already taken place;
• you miss the scheduled session without prior notice;
• you cancel less than 24 hours before the scheduled time;
• you are dissatisfied because you expected guaranteed travel outcomes, bookings, visa results, discounts, or third-party service results.

3. Personalised Travel Planning Services

For personalised travel planning services, including itinerary planning, travel preparation support, written planning notes, or PDF planning documents, refunds depend on the stage of service delivery.

Before Work Has Started — If you request cancellation before we have started reviewing your information or preparing your plan, we may offer a full refund.

After Work Has Started — Once we have started reviewing your travel information, researching your request, preparing recommendations, drafting your itinerary, or creating planning materials, the service is considered to have started. At this stage, a full refund will generally not be available. Depending on the amount of work already completed, we may offer a partial refund, one free revision, rescheduling of the service, or service credit for future use.

After Delivery — Once the personalised travel plan, written notes, PDF document, itinerary, checklist, or other agreed service materials have been delivered, the service is considered completed. Refunds will generally not be provided after delivery, unless we delivered the wrong service by mistake, the file cannot be opened and we are unable to provide a working version, you were charged more than once for the same service, or we failed to deliver the agreed service within a reasonable time and did not offer a suitable solution.

4. Revisions

Personalised travel planning services may include reasonable revisions if stated on the service page.

Unless otherwise specified, one round of minor revision may be included after delivery. Minor revisions may include corrections, clarifications, or small adjustments based on the original information you provided.

Revisions do not include:

• creating a completely new itinerary;
• changing the destination, travel dates, budget, traveller profile, or trip style after delivery;
• adding new requirements that were not included in the original request;
• redoing the plan because of third-party price changes, availability changes, policy changes, or personal preference changes.

Additional revisions may require an extra fee.

5. Customer Responsibilities

To provide accurate and useful travel planning support, we rely on the information you provide.

You are responsible for providing accurate and complete information, including but not limited to travel dates, destinations, number of travellers, budget range, travel preferences, nationality or passport-related context where relevant, accessibility needs, dietary requirements, hotel, transport, or activity preferences, and any existing bookings or constraints.

We are not responsible for issues caused by inaccurate, incomplete, outdated, or delayed information provided by you.

6. Non-Refundable Situations

Refunds will generally not be provided if:

• the consultation has already been completed;
• personalised planning work has already started;
• written notes, PDF materials, itinerary plans, or supporting materials have already been delivered;
• you changed your mind after the service started;
• you no longer need the service;
• you provided inaccurate or incomplete information;
• you did not read the service description before purchasing;
• you expected services that were not included in the service description;
• you expected guaranteed visa results, entry approval, bookings, discounts, or travel outcomes;
• the issue relates to a third-party booking, product, platform, or service outside our control.

7. Third-Party Purchases

Purchases made through third-party links on our Website are subject to the third-party provider’s own refund, cancellation, and customer service policies. We do not process refunds, cancellations, changes, chargebacks, or disputes for third-party bookings or purchases. See our Affiliate Disclosure for more information.

8. How to Request a Refund

To request a refund, please contact us at [email protected]. Please include:

• your name;
• order number or payment reference;
• date of purchase;
• service purchased;
• scheduled consultation time, if applicable;
• reason for the refund request;
• any relevant screenshots or supporting information.

We will review your request and respond within a reasonable time.

9. Refund Method

If a refund is approved, it will usually be processed back to the original payment method. Processing times may vary depending on your payment provider or bank.

1. Information We May Collect

We may collect the following types of information.

Information you provide to us

This may include:

• your name;
• email address;
• country or region;
• billing or payment-related information;
• order details;
• consultation booking details;
• travel preferences or travel plans that you choose to share with us;
• messages you send to us;
• information you provide in forms, surveys, or consultation requests.

Information collected automatically

When you visit our Website, we may automatically collect certain technical information, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• referral source;
• time and date of visit;
• general website usage data.

This information may be collected through cookies, analytics tools, server logs, or similar technologies.

2. How We Use Your Information

We may use your information to:

• provide consultation and travel planning support services;
• process payments and orders;
• respond to enquiries;
• send consultation confirmations or service-related messages;
• prepare written planning notes or supporting materials;
• improve our Website, content, products, and services;
• send Starter Pack emails, travel tips, or marketing emails, if you have subscribed;
• analyse website traffic and user behaviour;
• prevent fraud, abuse, or security issues;
• comply with legal or regulatory obligations.

3. Payments

Payments may be processed by third-party secure checkout providers that handle payment, tax calculation, receipts, and digital file delivery.

We do not directly store your full payment card details. Payment providers may collect and process your payment information according to their own privacy policies and terms.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

• make the Website function properly;
• remember your preferences;
• analyse traffic and performance;
• understand how visitors use the Website;
• track affiliate referrals;
• support marketing or advertising activities.

Some third-party services, such as analytics tools, affiliate platforms, embedded content providers, or advertising partners, may also use cookies or similar technologies.

You can adjust your browser settings to refuse or delete cookies. However, some parts of the Website may not function properly without cookies.

5. Affiliate Links and Third-Party Websites

Our Website may contain affiliate links or links to third-party websites.

If you click a third-party link, you may be taken to a website that we do not control. Third-party websites may collect your data according to their own privacy policies.

We are not responsible for the privacy practices, content, or policies of third-party websites.

6. Email Marketing

If you request the Starter Pack or subscribe to travel updates, we may use your email address to send the requested download, practical China travel information, service updates, offers, or other relevant content.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Data Sharing

We do not sell your personal information.

We may share limited information with trusted third parties only when necessary, such as:

• payment processors;
• email marketing platforms;
• website hosting providers;
• analytics providers;
• customer support tools;
• affiliate tracking platforms;
• legal, tax, or compliance advisers where required.

We may also disclose information if required by law, regulation, legal process, or government request.

8. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and maintain business records.

Order and payment-related records may be retained for accounting, tax, compliance, and fraud-prevention purposes.

9. Data Security

We take reasonable administrative, technical, and organisational measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

10. International Data Transfers

Because our Website may be accessed globally and we may use third-party service providers located in different countries, your information may be processed or stored outside your country of residence.

By using our Website, you understand that your information may be transferred to and processed in countries with different data protection laws.

11. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information;
• object to certain processing;
• request restriction of processing;
• withdraw consent where processing is based on consent;
• unsubscribe from marketing communications.

To exercise your rights, please contact us using the details in the Contact section below.

12. Children's Privacy

Our Website and services are not intended for children under the age of 13, or the equivalent minimum age in your jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

1. General Information Only

The content on this Website, including articles, guides, itineraries, checklists, recommendations, consultation materials, written planning notes, and supporting resources, is provided for general information and travel planning purposes only.

While we aim to provide useful and accurate information, we do not guarantee that all information is complete, accurate, current, or suitable for your specific circumstances.

Travel conditions, local rules, prices, opening hours, transport schedules, payment methods, visa requirements, safety conditions, and other practical details may change at any time.

You should always verify important information with official sources, service providers, government websites, airlines, hotels, transport companies, attractions, or relevant authorities before making travel decisions.

2. No Visa, Legal, or Immigration Advice

Information about visas, entry requirements, customs rules, tax, immigration, safety, or regulations is for general reference only and should not be treated as official or legal advice.

You should consult official government sources, embassies, consulates, immigration authorities, airlines, or qualified professionals for your specific situation.

3. Consultation Limitations

Our consultation services are designed to provide travel planning support and practical information based on the information you provide.

We do not guarantee:

• visa approval;
• successful entry into China;
• successful bookings;
• discounts or availability;
• smooth payment experience;
• third-party service quality;
• specific travel outcomes.

You remain responsible for your own decisions, documents, bookings, insurance, safety, and compliance with applicable laws and regulations.

4. Travel Risks

Travel involves risks, including delays, cancellations, injury, illness, loss of property, safety incidents, natural disasters, political events, transport disruption, denied boarding, denied entry, or changes in local rules.

You are responsible for your own travel decisions, personal safety, documents, insurance, bookings, and compliance with local laws.

We are not responsible for any loss, damage, injury, delay, cancellation, expense, or inconvenience arising from your use of the Website, our consultation services, our supporting materials, or your reliance on any information provided.

5. No Guarantees

We do not guarantee any specific travel outcome. Your travel experience may vary depending on your personal circumstances, travel dates, nationality, budget, preferences, documents, and third-party service providers.

1. Why We Use Affiliate Links

We use affiliate links to help support the operation of this Website, including content creation, research, website maintenance, tools, and travel information updates.

Affiliate commissions allow us to provide free travel information and resources to our readers.

2. Our Recommendations

We may recommend travel-related products and services such as:

• hotels and accommodation platforms;
• activities and attractions;
• transport options;
• eSIMs and mobile data services;
• travel insurance;
• payment apps or travel tools;
• luggage and travel accessories;
• travel apps and booking platforms.

We aim to recommend products or services that we believe may be useful for travellers. However, our recommendations are for informational purposes only.

You should always check the details, terms, prices, availability, reviews, cancellation policies, and suitability of any third-party product or service before purchasing.

3. Third-Party Responsibility

When you click an affiliate link and purchase from a third-party provider, your contract is with that third-party provider, not with us.

We are not responsible for:

• booking changes or cancellations;
• refunds or chargebacks;
• product quality;
• customer service;
• availability;
• pricing changes;
• safety or suitability;
• disputes with third-party providers.

Please contact the third-party provider directly for any questions about your purchase, booking, refund, cancellation, or customer service issue.

4. Editorial Independence

Affiliate relationships may generate commissions, but they do not guarantee positive reviews or recommendations.

We aim to provide honest, practical, and useful travel information. However, you should always make your own decision based on your needs and circumstances.